We're Here to Help!

Before reaching out, we’ve compiled a list of questions our customers commonly ask. Take a moment to browse through them; the answers you seek might be just a scroll away!

What payment methods do you accept?

We accept payments securely via Stripe and PayPal. You don’t need to have an account with either service to make a payment. Shop with confidence knowing that our payment process is secure and transparent.

I do not have a PayPal account, can I pay using my card?

Absolutely! Even if you don’t have a PayPal account, you can still pay using your credit or debit card through our secure Stripe payment gateway.

Are taxes included in the prices?

Yes, all prices displayed on our website are tax-inclusive. We do not collect any additional sales tax. The amount you see is what you pay.

Are there any hidden fees or charges?

No, there are no hidden fees or charges. The product prices and order total, including tax and shipping, are clearly displayed at checkout. Shop with confidence knowing that our payment process is secure and transparent.

How will I be updated about the progress of my order after placing it?

Once you place your order:

  1. Immediate Confirmation: You will receive an email confirming that we’ve received your order.
  2. SMS Notifications (if opted in):
    • An SMS will arrive shortly after placing your order, confirming its receipt.
    • Once your order has been dispatched, you’ll get another SMS providing the tracking details.
  3. Email Updates:
    • Alongside the order confirmation email, another email will be sent once your order has been dispatched.
  4. Detailed Shipping Carrier Updates (if opted in):
    • If you selected “email me detailed shipping carrier updates” during checkout, you will be subscribed to detailed shipment notifications from our shipping carrier. This means you will get email updates when your order is in transit, if there are any unexpected delays, as well as notifications on the order’s arrival and delivery.

Rest assured, we aim to keep you fully informed at every step of your order’s journey!

What if my order contains a defective product?

If you receive a defective or damaged item, please inform us within 20 days of its arrival. To help us address the issue, take a photo of the entire product laid flat on a well-lit surface, ensuring the defect or damage is clearly visible. Once we verify the defect or damage, we will arrange a replacement for you at no additional cost.

Where should I send my returns?

Please send your returns to: 11201 Ed Brown Rd, Charlotte, North Carolina, 28273. Kindly note that this address is exclusively for product returns. But before returning your product, please contact us first prior to returning your product to make the appropriate decisions for refund or replacement, or when you have any different concern other than returns.

Send us an email

Still have a question? Please send us a message using the following form. Our support team will respond within the next business day.

    Color Disclaimer

    Even though we take all measures to keep colors as close as possible to real products, not all screens render colors the same way. Please note that the color of garments and artworks may differ from what you see on your screen and the actual product.