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Before reaching out, we’ve compiled a list of questions our customers commonly ask. Take a moment to browse through them; the answers you seek might be just a scroll away!

What happens after my return arrives at your facility?

Once your returned item reaches our facility, the process depends on our prior communication:

  • If you’ve previously discussed the return with our support team and we requested the return, we’ll promptly execute the previously agreed-upon decision, whether it be a refund, replacement, or another solution.
  • If we receive the return without prior communication, we will contact you to understand the reason for the return and determine the appropriate next steps.
Can I return an item if I chose the wrong size or changed my mind?

We encourage careful selection of sizes and products. For exchanges or returns due to size errors or buyer’s remorse, you will be responsible for return costs. If items are returned to us, we can ship them back, but you’ll bear the shipping cost. Unclaimed returns are donated to charity after 30 days.

What if my package is lost in transit?

Please inform us no later than 20 days after the estimated delivery date if your package hasn’t arrived. Once confirmed with our shipping carrier, we’ll cover the costs of reprinting and shipping a replacement.

I provided an incorrect address. What happens next?

If the package is returned to us due to an incorrect address, we’ll contact you for an updated one. You’ll bear the re-shipping cost. If the package wasn’t returned but the address was wrong, you’d need to place a new order at your cost.

The tracking shows my package was delivered, but I haven’t received it. What should I do?

If your package is marked as delivered but hasn’t arrived, check your property, with neighbors, or with the delivery service. If you can’t locate it, you’ll need to reorder, as we won’t cover the re-shipping or refund costs in such situations.

What is the meaning of “Treaja”?

“Treaja” derives its inspiration from the word ‘treasure’, pronounced with a unique flair reminiscent of an Australian/British accent. The name encapsulates the idea that every cherished memory is a treasure, holding a special place in our hearts.

What is the story behind the Brand?

TREAJA is the manifestation of a couple’s love for travel and art. Beginning their global journey in 2007, each place they visited unfurled a story, imprinted as a cherished memory. With a desire to capture these nostalgic moments, TREAJA was founded a decade later in 2017. Though registered in America, the brand’s essence and name were inspired during their time in Australia. Every TREAJA product goes beyond its physical form; it’s a tangible memento, prompting you to relive and embrace those invaluable memories.

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    Color Disclaimer

    Even though we take all measures to keep colors as close as possible to real products, not all screens render colors the same way. Please note that the color of garments and artworks may differ from what you see on your screen and the actual product.