We're Here to Help!

Before reaching out, we’ve compiled a list of questions our customers commonly ask. Take a moment to browse through them; the answers you seek might be just a scroll away!

Do you offer free US Shipping?

Yes, we offer FREE US Shipping for orders totaling $59 or more.

What’s the average delivery time for orders within the USA?

After your t-shirt has been dispatched, which takes between 2-7 business days, the average delivery time within the USA is typically 3-5 business days. So, from the time you place your order until it arrives at your doorstep, you can expect it within a range of 5-12 business days, depending on the dispatch and delivery speed. We always aim to get your order to you as swiftly as possible, and we appreciate your patience.

Order Placed → Dispatch (Day 2-7) → At your Door Step (Day 5-13)

Is expedited shipping available?

Yes, expedited shipping options are available during checkout. Please select your preferred shipping method to ensure faster delivery. Orders with expedited shipping are often placed on our priority list. However, remember that the average dispatch time is 2-5 days. With expedited shipping options, your order may arrive anywhere between 5-13 days from the date the order is placed. Shipping times below this range cannot be guaranteed.

Do you ship outside the US?

Currently, we primarily ship within the US through our main website, Treaja.com. However, some of our Treaja® products are available for purchase on other marketplaces. If you’re located outside the US, you might find it beneficial to buy our items through these alternative platforms:

  • Remember, when you purchase our items from another marketplace, your order will be processed and shipped by that respective platform.
  • The style, size, and price of Treaja® products may differ between marketplaces and what’s available on Treaja.com.
  • Always check the size guides and specific product details on these platforms.
  • To ensure authenticity, confirm that the product is listed under TREAJA, our official registered brand.

We recommend checking the shipping policies of these third-party platforms to determine if they offer international shipping to your location.

How long does it take to dispatch a t-shirt after I place an order?

Once you place an order, your t-shirt is specially made just for you. This on-demand production process ensures we reduce overproduction and its environmental impact. It typically takes between 2-7 business days for us to dispatch your item. In fact:

  • 97.66% of our orders are dispatched within 5 business days.
  • More than 50% of our orders are dispatched within 3 business days or fewer.

We greatly appreciate your thoughtful purchasing decisions that contribute to a more sustainable environment. Please keep in mind that the mentioned fulfillment (dispatch) time doesn’t include shipping. The estimated time for your t-shirt to arrive at your doorstep will be provided at checkout.

I only received part of my shipment; where are my other items?

We understand the concern. Our store lists a diverse range of items that differ in size and type. Because of this variety, some items in your order might be packaged and dispatched separately. It’s not uncommon for these items to have varying delivery times. If you want to check the status of your remaining items, please reach out to us with your name and order number, and we’ll be happy to assist you further.

Can I check out as a guest?

Yes, you can check out as a guest. There’s no need for login or registration. Simply enter your billing and shipping addresses along with your email for the invoice/receipt and communication.

Send us an email

Still have a question? Please send us a message using the following form. Our support team will respond within the next business day.

    Color Disclaimer

    Even though we take all measures to keep colors as close as possible to real products, not all screens render colors the same way. Please note that the color of garments and artworks may differ from what you see on your screen and the actual product.