At Treaja.com, we strive to provide our customers with high-quality products and exceptional customer service. If you have any issues with your order, please let us know and we will do our best to resolve the problem.
Misprinted/Damaged/Defective Items: Any claims for misprinted, damaged, or defective items must be submitted within 20 days after the product has been received. Please submit a problem report and include photos of the issue. Claims deemed an error on our part are covered at our expense.
Packages Lost in Transit: If your package is lost in transit, please submit a claim no later than 20 days after the estimated delivery date. We will work with the shipping carrier to investigate the issue and determine the appropriate resolution.
Wrong Address: If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.
Sealed Goods: Treaja.com does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.
Size Issues: Customers should carefully review size charts available on each product page. Returns or exchanges due to size issues are not accepted.
Returns Due to Regret or Remorse: Returns related to customer regret or remorse are not refundable.
Returns and Exchange Policy FAQs
Any claims for misprinted/damaged/defective items must be submitted within 20 days after the product is received. For packages lost in transit, all claims must be submitted no more than 20 days after the delivery date.
If your package is lost in transit, no worries! We will re-print it and re-send it at no cost to you. However, if the tracking information for the package states that it has been delivered, Treaja, unfortunately, would not take responsibility.
We ask for photo verification of the damaged goods to be sent to email@example.com, then we will gladly send a replacement at no cost to you.
We guarantee each product from the moment it leaves our shop to the point it is received by the customer. If any order arrives broken, damaged, incomplete, or wrong, we will reship the order to ensure the customer is satisfied with the product.
You may exchange your unworn and unwashed items within 30 calendar days after delivery. Please contact us prior to mailing your order back to initiate the exchange process. Customers are responsible for shipping costs associated with exchanging.